Customer Service Representative

Company Name:
Eaton Corporation
Job Description
Eaton Corporation in Beltsville, MD has an opening for a Customer Service Representative. This position is within the Customer Service department and will manage incoming orders, service customer accounts, and serve as a primary communication focal point between Eaton and our customers. The primary goal is to maximize customer satisfaction by ensuring we meet our commitments to the customer. The ideal candidate will possess the following qualifications:
Essential Functions:
o Manage multiple customer orders driving to provide excellent Customer Service and turnaround time.
o Process and maintain Orders utilizing various internal systems.
o Manage customer schedules and websites as required.
o Work closely with customers to resolve purchase order discrepancies. Utilize the service request process for tracking and resolutions.
o Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.
o Know and apply all terms of Long Term Agreements for assigned customers. Develop and maintain customer information documents for other team member's use.
o Work closely with operations and supply chain to ensure Customer On Time Delivery
o Diffuse frustrated customers, handle high stress situations, and maintain a working relationship with the internal and external customers including interdepartmental teammates.
o Create, update, and manage Service Requests and Opportunities for customers
o Proactively monitor customer delivery schedules and track critical shortages. Team with Supply Chain Management to expedite urgent customer needs.
o Analyze and Problem solve customer specific performance issues.
o Backup for teammate's customers in their absence.
o Perform other tasks/duties as assigned.
Basic Qualifications (Including Educational Requirements)
Basic Qualifications:
o High school diploma or GED from an accredited institution required.
o Minimum of 2 years experience in a business environment.
o This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
o No relocation benefit is offered for this position. Only candidates residing within the immediate Beltsville area (50 miles) will be considered for this position.
Position Criteria:
o Computer literate with competency in Microsoft Office software programs and customer web-based maintenance systems.
o Good judgment, logic, resourcefulness and creative abilities.
o Strong team player.
o Excellent interpersonal skills.
o Experience in data entry and problem solving and able to work in a fast pace environment.
o The ability to be flexible, multi-task and make decisions.
Preferred Qualifications:
o Successful completion of a Associate's degree from an accredited institution.
Customer Service Representative

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