PR Software Support Representative

Company Name:
Salary period: Annual
Additional classifications: Engineering
PR Software Support Representative - Beltsville, MD Vocus is a leading provider of public relations software that enables professionals to plan, execute and measure influencer-oriented campaigns in one integrated platform. Communications professionals from over 120,000 corporations, agencies and nonprofits use Vocus to access the world's largest pitchable media and blogger database, distribute press releases, manage influencer outreach, measure social media activities, and analyze the effectiveness of communications campaigns. Vocus is the parent company to PRWeb, Help a Reporter Out (HARO) and iContact. It is headquartered in Beltsville, Maryland with offices in North America and Europe. For more information, visit , call 345-5572, or follow on Vocus is used by more than 120,000 organizations worldwide and is available in seven languages. Vocus was a pioneer of the cloud-based business model and today is a public company (NASDAQ: VOCS) that continues to help organizations grow their business through the use of innovative and easy-to-use software.
ΓΆΒ ΒΆ Respond to phone calls, live chats, email, portal ticket and other channels as necessary from Vocus clients
ΓΆΒ ΒΆ Answer client questions and provide how-to help within the Vocus application to aide clients in completing daily PR tasks
ΓΆΒ ΒΆ Troubleshoot technical issues and diagnose errors within the Vocus application
ΓΆΒ ΒΆ Work with IE and Firefox Browser settings to optimize user's experience
ΓΆΒ ΒΆ Demonstrate ownership and ability to follow case issues to resolution and client satisfaction
ΓΆΒ ΒΆ Handle a case load of approximately 25 new issues per day
ΓΆΒ ΒΆ Shift: M-F 11-8pm
ΓΆΒ ΒΆ Superior customer service skills
ΓΆΒ ΒΆ Proven reliability
ΓΆΒ ΒΆ Proven ability to work well in a high-pressure environment
ΓΆΒ ΒΆ Experience supporting customers in a SAAS environment valued but not required
ΓΆΒ ΒΆ Excellent communication skills
ΓΆΒ ΒΆ Strong technical troubleshooting and problem solving skills
ΓΆΒ ΒΆ SQL - valued, not required, Microsoft Office
Company Perks:
ΓΆΒ ΒΆ Our state-of-the-art New Urbanist headquarters makes Vocus a truly remarkable place to work
ΓΆΒ ΒΆ Access to an ultramodern gym facility with free yoga and fitness classes
ΓΆΒ ΒΆ Indoor basketball court
ΓΆΒ ΒΆ Full benefit package including medical, dental, vision, 401K, and paid time off
ΓΆΒ ΒΆ Work hard, play hard environment
To learn more about opportunities please visit Follow Vocus Careers on Facebook & on Twitter EEO/AA employer M/F/D/V

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